Support

1. My computer crashed and I would like to download Sudoku Up again

2. I recently bough a new computer. How do I retrieve Sudoku Up?

3. I downloaded the latest version of Sudoku Up. Now when I run it, I get the Trial version. What do I do?

4. I have the Activation Code for an older version of Sudoku Up but I cannot find where to download this version. Can you help?

5. I paid for Sudoku Up and have received the Activation Code. How do I download the registered version?

6. I have just downloaded Sudoku Up and now I can't find or start it.

7. I had problems downloading Sudoku Up.

8. I need to reinstall Sudoku Up. How do I retrieve it?

9. I bought Sudoku Up but when I try to download, I get the Trial Version.

2. I recently bough a new computer. How do I retrieve Sudoku Up?

To download and install Sudoku Up:
1. Download the installation file by clicking here: https://www.sudokuup.com/download.htm
To obtain a copy of a prior version of Sudoku Up, please click here: Sudoku Up Support
2. Install Sudoku Up.
3. Enter the Activation Code you received to activate Sudoku Up. To do it, run Sudoku Up, click the Help tab, then choose Activate Sudoku Up, or press the CTRL+V shortcut key.
Click here to have a lost Activation Code resent to you.

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3. I downloaded the latest version of Sudoku Up. Now when I run it, I get the Trial version. What do I do?

To become the full version, downloaded versions of Sudoku Up must be unlocked by entering the Activation Code received at the time of purchase.
- Please insert the Activation Code in your Trial Version of Sudoku Up. To do it, run Sudoku Up, click the Help tab, then choose Activate Sudoku Up, or press the CTRL+V shortcut key.
- Click here to have a lost Activation Code resent to you.
- Click here to discover if you are eligible for a free upgrade to the latest version.

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4. I paid for Sudoku Up and have received the Activation Code. How do I download the registered version?

There's no registered version to download. Simply enter the Activation Code you received to activate Sudoku Up. To do it, run Sudoku Up, click the Help tab, then choose Activate Sudoku Up, or press the CTRL+V shortcut key and you'll immediately have full access to all of the features.

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5. I have just downloaded Sudoku Up and now I can't find or start it.

First, check to see if you have downloaded Sudoku Up to your hard drive:
1. Click the Start button, point to Find, and then click File or Folders.
2. Find the file with the name that you have downloaded (for example "SudokuUp.exe").
3. If you find it, double click on it to run the installation procedure.
If you don't find the file, download it again by clicking here: www.sudokuup.com/download.htm

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6. I had problems downloading Sudoku Up.

If there was an error during the download process, please download again Sudoku Up by clicking here: www.sudokuup.com/download.htm

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7. I need to reinstall Sudoku Up. How do I retrieve it?

Don't worry! You can always download the latest version of Sudoku Up by clicking here: www.sudokuup.com/download.htm

To obtain a copy of a prior version of Sudoku Up, please click here: www.sudokuup.com/support/form_download_previous_version.htm

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8. I bought Sudoku Up but when I try to download, I get the Trial Version.

To become the full version, downloaded versions of Sudoku Up must be unlocked by entering the Activation Code.
Please insert the Activation Code in your Trial Version of Sudoku Up. To do it, run Sudoku Up, click the Help tab and then choose Activate Sudoku Up, or press the CTRL+V shortcut key.

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• Index of Frequently Asked Questions (FAQs)